Terms and Conditions
The following are the terms and conditions of booking a tour with CruiseTauranga. By making a booking through this website you agree to all booking conditions and standard terms of trade.
All quoted prices are in NZD and include GST of 15%. They are correct at the time of publishing. However events beyond our control may result in price increases. The company reserves the right to pass on these increases until full payment has been received. When making a booking you must complete the booking process accepting on behalf of all your party the terms of these booking conditions.
How to Pay:
Most of our tours have a "Book Now" button which takes you to our "CruiseTourBooking" system where you are asked to select the date of the tour from a list, the ship name [on some days there are multiple ships in port] and the number of persons you want to book [Adults and Children etc.] You can also give us details of any health or dietary requirements or other information you think is important for us to know. You then enter your own contact details, name, email and phone number. You will then be given a quotation for the bookings, if acceptable you can then continue to the Terms & Conditions, when you have accepted these you are then taken to our secure credit card payment gateway. If your payment is successful then the booking is confirmed and you will be sent your confirmation and voucher on which you will see the meeting points details.
Some tours do not have a "Book Now" button and for these you should complete the "Enquire" button. Send your enquiry to us with as much information as possible and then we will be in contact by email or phone to discuss your requirements.
Tour Booking Cancellations:
Cancellation at least 14 days prior to departure, 100% refund, less a $25 administraion fee.
Cancellation between 14 and 2 days prior to departure, 75% refund
Cancellation less than 48 hours prior to departure time, no refund given
If we cancel your tour for any reason you will receive a full refund. We recommend cancellation insurance to protect you against cancellation in the event of illness. Our full Terms & Conditions are available to be viewed as you make the booking and your agreement to these terms is required to complete the booking process.
Refund exceptions on tours including Hobbiton:
Due to changes in the booking Terms and Conditions at the Hobbiton Movie Set, the Hobbiton Tour charge portion of any tour will not be refunded should the ship cancel its port of call without giving at least 24 hours notice, OR, should the ship change its arrival or departure time meaning the scheduled tour time at Hobbiton is not possible. The portion of the Hobbiton Ticket cost is $120 per adult, $60 per youth (11 to 17 years), Children 10 and under are not charged. We will refund the remainder of the tour cost in full.
In the unlikely event that we are unable to provide your tour through our own fault (excluding acts of nature, terrorism and war) you will receive a full refund. if your ship is unable to arrive into Port for any reason you will receive a full refund, except for the Hobbiton ticket cost unless at least 24 hours notice is given.
Changes to your tour:
The tour itinerary will be followed as closely as advertised on this website but we reserve the right to alter this in the event of an incident outside our control. In some cases the tour may be affected by adverse weather or road conditions and in these instances alternative destinations and activities of a similar nature will be offered to you. Changes made by operators of attractions and activities we visit are outside our control but we will endeavour to minimise any disruptions of this type which may occur. Should you choose to shorten the tour for any reason then no refund is payable for any unused portion of the tour.
If you change your tour:
If changes to any existing confirmed booking are required, such as an increase or reduction in the number of people, a change to a different tour or date, then a $25 administration fee will be charged per booking.
We have carefully planned our tours to return you to the ship in plenty of time before departure. When you make your booking online, the time of the tour will be shown to you and these are adjusted to suit the ships ETA and ETD. Should the ship change it time in port you will be advised of any changes to the tour start and end times by email. If the tour you have chosen to book has not been adjusted to suit the ship times in port then you will not be able to make a booking.
If you are unable to rejoin the ship for any reason before it departs the port, CruiseTauranga will assist in arranging suitable transfers to the next port of call for you to rejoin the ship, but we will not be liable for any costs incurred. Travel insurance is available for such incidents.
Our vehicles are fully insured and licensed as Passenger Service vehicles. They hold a current Certificate of Fitness and will be driven by Passenger Service endorsed drivers. Where seat belts are fitted, it is the responsibility of the passengers to use them. No smoking will be allowed in the vehicles. Any damage caused to the vehicles by the hirer will be charged for. All persons [even infants of one year, must by NZ law have a seat in the vehicle available for them to use and suitable child and infants seats are recommended to be used, we do not supply these, so please bring your own.
Changes to Prices, Product Descriptions or Other Terms of Trade:
The prices that appear on this site are valid at the time of publication in September 2019. We reserve the right to make changes to our site and these terms and conditions and product descriptions and prices and such changes will take effect from the time they are published on this site. Bookings for which we have already received deposits will not incur any additional charges should the prices increase.
Claims and Complaints procedure:
If a customer has a complaint during the tour, the customer should inform the Tour Guide immediately who will endeavour to resolve the matter. If the customer’s complaint cannot be resolved the client must write to CruiseTauranga in New Zealand within 28 days of the completion of the tour.
For the health and safety of all passengers and staff on all our tours, we recommend that all traveler's are fully vaccinated for Covid-19.
The wearing of face masks is not compulsory on our tours but is recommended, especially if you have cold like symptoms.
Some destinations we visit on our tours may require you to wear a face mask as a condition of entry.
We reserve the right to pass on any charges levied by any supplier where a cancellation penalty is being applied to us by the supplier due to your cancellation. These will be in addition to the cancellation penalty fees listed above.
These are usually limited to flight and accommodation bookings and do not apply to single day tours. If there are supplier charges for day tours that may have cancellation penalties, then these will be made clear in the tour information.
We strongly advise that you arrange travel insurance to cover the costs of any cancellation fees.
Liabilities and Guarantees:
Nothing in these Terms and Conditions is intended to be inconsistent with consumers' rights under the Fair Trading and Consumer Protection Acts. If there is any inconsistency then the Act shall prevail. To the maximum extent permitted by law we shall not be liable for any loss or profits or any consequential, indirect or special loss, damage or injury of any kind whatsoever suffered by you arising directly or indirectly from any breach of contract or any negligence by us. Our liability for any loss, damage or injury to you shall not in aggregate exceed the contract price of the goods or services supplied.
We will only provide your personal information to other parties if it is necessary to do so to complete the transaction or if we are required by law to do so. For example, things like receiving and processing your credit card payments and arranging accommodation and activity reservations, or the delivery of goods, will require us to pass on your personal information. We will not supply any personal information to marketing and/or research companies or agency. Under the Privacy Act 1993, you have the right to ask to see the information we hold about you. If any of it is incorrect then we will amend it at your request.
Any agreement arising between us shall be interpreted and governed by the laws of New Zealand. Any disputes arising under the agreement or related to this site shall be dealt with by the courts of New Zealand.